Servicing

We service and carry out safety checks on all makes and models of gas appliance every 12 months to ensure that they are operating safely and efficiently. We also check the operation of your heating and hot water system and are happy to discuss any problems you may have with any aspect of your plumbing systems.

Every attempt is made to find a convenient time and date in which to carry out the service on your gas appliances. We fully appreciate that it is utterly unacceptable for many people to have to wait in all day for “the gas man”

Customers booking a gas appliance service receive “Priority Breakdown Assistance” for 12 months from the date of the service taking place, giving them peace of mind that in the event of a heating/hot water breakdown in the depths of winter that we are ready to respond quickly to restore heat and or hot water.

“Priority Breakdown Assistance” customers receive the following benefits:

• Annual gas appliance service reminder letters/text/email
• Telephone support/advice to reduce breakdown visits
• Same day breakdown service (subject to availability)
• “Out of hours” breakdown visits (subject to availability)

We will never attempt to sell you any additional products or services while in your home, however we will, at your request, provide information on system improvements and upgrades that are available and will send a fixed price quotation if required.

If you have decided to keep your old boiler/system for as long as possible we will support your decision and keep you informed of parts availability and carry on servicing it for as long as it is safe to do so.

We carry out additional service checks for landlords and we regularly deal direct with tenants to arrange access. This means that after the initial instruction our landlords need not invest any more time in the process. The paperwork will be delivered by post direct to the landlord/letting agent shortly after the work is complete.

Installation

We carry out all types of installation work from a replacement gas boiler, fire or cooker to a full heating and hot water system.

We use only the best quality materials and will only fit a boiler/system that we are confident will give you many years of trouble free service.

All work is carried out to the highest possible standards and we will not consider the job complete until you (the customer) are 100% satisfied and ready to go forth and recommend our services to your friends and family.

The fixed price we quote for your installation will not change unless you (the customer) decide to make alterations to the work in progress

As a “part P” qualified electrical installer we are able to carry out all associated electrical work ourselves. This is a great benefit to our customers as the additional cost of employing and electrician is removed.

We are able to carry out minor building works and take pride in matching brickwork and leaving the installation inside and outside of your property looking neat and professional.

We are able to supply and fit any make or model of gas boiler but prefer to stick with the Baxi Range . We have a good relationship with this British company and regularly attend training courses. Because of the loyalty we have with the Baxi Group we enjoy a next day breakdown service for our customers that are covered by the standard 2 year warranty or the extended 5 year warranty.

We will leave your house clean and tidy after each day's work and will make every effort possible to ensure that your hot water is back on as quickly as possible. We will also provide electric heaters if required until your heating system is fully restored.

When installing a new boiler to an existing system we will flush any system debris from your heating circuits with flushing chemicals as standard.

We can upgrade the procedure to a Powerflush if required or requested.

We have a very reliable roofing company that we use for any roof work that is required during your installation. We have been working with the same company for many years now and are always very pleased with the service.

After the installation is complete we will explain the operation of your new system/appliance and will always be on hand to answer any questions you may have whilst you are getting used to any new controls.

When the installation is complete we will register your new gas appliance with Building Control (a legal requirement) and also with the appliance manufacturer.

We will activate your 2 year warranty (upgradable to 5 years with selected appliances) and arrange for a reminder to be sent to you in 12 months so you do not forget your first service. The manufacturer's warranty is subject to regular annual servicing and we are happy to provide reminders and carry out this work for you.

As with all our regular service customers you will benefit from our “Priority Breakdown Assistance” service and receive the following benefits:

• Annual gas appliance service reminder letters/text/email
• Telephone support/advice to reduce breakdown visits
• Same day breakdown service (subject to availability)
• “Out of hours” breakdown visits (subject to availability)

Subject to regular servicing, if you have any problems with your new appliance during the 2 or 5 year warranty period then we will be happy to assist you in arranging for the manufacturer to call, free of charge, as soon as possible (we are offered a next day service for our customers choosing a Baxi Product)

After the warranty period is over we will continue to be available to service and repair your heating and hot water system if required.

We will arrange for all of the waste materials to be collected from your home after the installation is complete (not including hazardous waste such as asbestos) by a local licensed waste collector free of charge.

Repairs

Breakdowns on gas appliances and heating/hot water installations are an area where our customers rely on us the most.

Too many companies service or install a boiler in the summer months only to let that same customer down in the winter when they require a visit to repair a fault.

When the temperatures plummet and snow is all around demand is very high for breakdown work. Even the “big boys” like British Gas are unable to get to all their customers. Others charge huge amounts of money to “call out” and some are on a skiing holiday while you are going through the yellow pages, shivering..!

BGM Heating and Plumbing provides a breakdown service all year round but it is not until the winter that it becomes an “emergency service”

During the winter months, we work day and night with no holiday to ensure that all of our “Priority Breakdown Assistance” customers are kept snug and warm, and during the winter of 2009/10, the coldest for a decade, with the heaviest snow fall for 18 years that is exactly what we did.

When demand is high we have to close our doors to “new customers” so as we can provide a high quality level of breakdown service to our “Priority Breakdown Assistance” Customers To become a priority customer simply arrange a service of your gas appliance/s and you will receive 12 months “Priority Breakdown Assistance” and receive the following benefits:

• Annual gas appliance service reminder letters/text/email
• Telephone support/advice to reduce breakdown visits
• Same day breakdown service (subject to availability)
• “Out of hours” breakdown visits (subject to availability)

We are fully trained and experienced to deal with the full range of faults on all makes and model of gas appliance, heating and hot water system. We aim to repair your fault in the first visit if possible; if parts are required then a second visit will be necessary. We will keep you informed of the cost of your repair from start to finish and restore your heat and/or hot water as quickly as possible.